What is verification?
We are delighted to welcome winners at the Tote, but as part of our commitment to keep you safe and comply with our licensing regulations, we may need to gather further information to verify all accounts. We verify an account by gathering information such as name, date of birth and address, we then check this information against databases such as the electoral roll to confirm your identity.
Why am I being asked to verify my account?
As part of our licencing conditions under the UK Gambling Commission we are required to verify your name, age and address to help us prevent underage gambling, protect vulnerable customers and keep gambling crime free.
How do I verify my account?
The quickest and easiest way to provide us with your Proof of Identity and Proof of Address is by emailing them to cddteam@tote.co.uk or uploading to the live chat within the website.
All images of ID must be:
Clear in focus
Not blurred and fully legible
Showing all four corners of the document
Not expired
Not a photocopied image
Images of Passports and Driving Licences must appear as shown below:
Images of proof of address documents must be:
Clear in focus
Not blurred and fully legible
Showing all four corners of the document
Dated within the last 3 months
Not a photocopied image
Accepted Documents
You will need to provide both Proof of Identification and Proof of Address. Please see the below information on the type of documents we will/won't accept.
Proof of Identity
One document either showing your Driving Licence or Passport.
Proof of Address
Driving Licence (if not used for proof of ID), or a utility bill or bank statement dated within the last 3 months with your name, address, and date of issue clearly visible.
I do not have a Driving Licence or Passport for Proof of ID, what do I do ?
You can provide a birth certificate for proof of ID with one of the below supporting documents. All ID documents need to valid and within date.
Passport |
UK or EEA Driving Licence (full or provisional) |
National ID Card (EEA) |
Biometric Residence Permit (BRP) |
CitizenCard or VALIDATE UK Card |
I do not have a utility bill or bank statement for Proof of Address, what do I do?
You can provide the following documents as an alternative. All Proof of Address documents need to be dated within the last 3 months.
Statements/Letters from Banking and Lending Services |
Utility Bill/Letters |
Council Tax Bill (Current Year) |
Government Correspondence |
Mortgage Statement (Annual) |
Tenancy Agreement |
UK or EEA Driving Licence (full or provisional) |
DVLA/DVSA Letters |
Home, Motor and Life insurance Documents |
Proofs of Address we DO NOT accept:
Mobile Phone Bill |
Payslip |
NHS correspondence |
Screenshot of online accounts (e.g. betting, subscription services) |
Could my documents be rejected?
Documents can be rejected for the following reasons:
Proof of ID
The document does not feature on the above list of acceptable documents
The document is expired
The document does not match the account details we hold for you
The document is cropped and not showing all four corners
The document has been photocopied and not in original colour
Proof of Address
The document does not feature on the above list of acceptable documents
The document is not dated within the last 3 months
The document does not match the account information we hold for you
Required information on the document is obscured
The document is cropped and not showing all four corners
The document has been photocopied and not in original colour
How long will it take to verify my account?
Once your documents have been submitted, it can take on average up to 6 hours for us to review, sometimes up to 12 hours during peak events. Our opening times are 8am - 6pm. Any documents provided outside of this time will be reviewed between these hours, however we still strive to ensure any documents provided are reviewed within the above time frames.
If you would like to speak to us about anything you have read within this article please contact our Customer Care Team, they’ll be happy to assist you or discuss if there are other options to help make this process as seamless as possible for you. All our contact methods can be found here Contact Us