We are delighted to welcome winners at the Tote, but as part of our commitment to keep you safe and comply with our licensing regulations, we may need to gather further information to verify all accounts. We verify an account by gathering information such as name, date of birth and address, we then check this information against databases such as the electoral roll to confirm your identity.

If we require you to provide documentation to verify your account you will be notified on the "My Account" section of the website or app, and you will also receive a supporting email.

It’s a quick and easy process! you can upload your documents through our "Document Upload Service". This service is also available at all times on the website and app if you wish to verify your account at any point in your journey with the Tote.

As part of our licencing conditions under the UK Gambling Commission we are required to verify your name, age and address to help us prevent underage gambling, protect vulnerable customers and keep gambling crime free.

The quickest and easiest way to provide us with your Proof of Identity and Proof of Address is through our Document Upload Service which can be found on the "My Account" section of the website or app.

To do this, open the "My Account" section of the website or app and select "Upload Documents" you will then be prompted to upload your documents.

You will see a screen, similar to the below, which will allow you to start your account verification. The "Remaining" bar will show you how much you can still deposit before you will be restricted from adding any further deposits until your account is verified.

Select "Verify Account" to start uploading your documents.

Once you have selected "Verify account" you will see a screen, similar to the below, which will advise you which ID document you can upload. Here you will be able to choose your document. Please refer to the "Accepted Documents" section of this article for guidance on which documents we will/won't accept.

The next screen you see will allow you to upload your document. You can take a photo, or upload from your files.

Images of Passports and Driving Licences must appear as shown below:

Once your ID documents has been successfully uploaded you will see a screen, similar to the below, which will allow you to complete the process again for your Proof of Address document.

Images of documents must appear as below:

If you have made an error when uploading your documents, please email us at information-uk@tote.co.uk with the correct documents.

You will need to provide both Proof of Identification and Proof of Address. Please see the below information on the type of documents we will/won't accept.

One document either showing your Driving Licence or Passport.

Driving Licence (if not used for proof of ID), or a utility bill or bank statement dated within the last 3 months with your name, address, and date of issue clearly visible.

You can provide a birth certificate for proof of ID with one of the below supporting documents. All ID documents need to valid and within date.

You can provide the following documents as an alternative. All Proof of Address documents need to be dated within the last 3 months.

Documents can be rejected for the following reasons:

Once your documents have been submitted, it can take on average up to 6 hours for us to review, sometimes up to 12 hours during peak events. Our opening times are 8am - 6pm. Any documents provided outside of this time will be reviewed between these hours, however we still strive to ensure any documents provided are reviewed within the above time frames.

If you would like to speak to us about anything you have read within this article please contact our Customer Care Team, they’ll be happy to assist you or discuss if there are other options to help make this process as seamless as possible for you. All our contact methods can be found here Contact Us