What is the 3-hour suspension rule?
If you play for a total of 3 continuous hours between 1am and 6am, your account will be temporarily suspended from gaming for a short period. This is to encourage healthy breaks and ensure responsible play.
How do we track your session?
If you receive a 2-hour gaming reminder and continue to bet for another hour, the total time is tracked.
Only gaming activity (not browsing or viewing) is monitored.
How long will the suspension last?
The suspension will last for 2 hours by default, unless configured otherwise.
Once it ends, your access to gaming will automatically return — no action needed.
Can I deposit during suspension?
No — deposits are also blocked during suspension. If you try to deposit:
You’ll see a message explaining the suspension
You’ll be shown the end time of the suspension
What can I still do during suspension?
You can still:
Log in and view your account
Make withdrawals
Change or set account limits
Contact customer support
You cannot:
Play any Tote gaming, racing, or sports products
Make new deposits
Is my account under review?
Yes — if you reach the 3-hour limit, we tag your account for a manual review by our safer gambling team. This helps us ensure everything is in line with responsible play guidelines.
If you have any questions or concerns about this policy, or want to talk to someone about your play, our support team is always here to help.
Your wellbeing matters.
Taking breaks is a healthy part of gambling — and we’re here to support that. You can visit our Safer Gambling page here Safer Gambling | Tote.