Why has this happened?
We’ve noticed that you have had multiple failed deposit attempts — usually due to insufficient funds. To help protect you, we’ll temporarily block deposits if this happens repeatedly in a short space of time.
What will I see?
Once the 24 hours have passed:
Deposit access will be restored automatically
Your failed deposit counter resets to zero
You’ll be able to deposit again as normal
Your account will remain under review by our Safer Gambling team
Why is this in place?
We understand that occasional failed deposits can happen — but a pattern of repeated failures might be a sign that you’re losing track of your spending. This restriction is designed to:
Help you pause and regain control
Reduce the risk of frustration or impulse deposits
Support a safer gambling experience
What else should I know?
This restriction is automatically triggered and enforced across all devices
Your account may be reviewed manually by our operations or compliance teams
You’ll be tagged internally for visibility and follow-up by our Safer Gambling team
All deposit failures and restrictions are securely logged in your account history
Want to take control now?
We encourage you to explore:
Deposit limits
Time-outs
Self-exclusion
Other tools in our Safer Gambling section
If you’re ever unsure or want to talk through options, our support team is here — confidentially and without judgment.