Tote

Free bets are a popular feature on Tote, but users may occasionally encounter issues with visibility or usability. This guide provides troubleshooting steps and clarifies eligibility criteria to help you resolve these problems.

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If your free bet is not visible or usable, try the following steps:

Refresh or Re-login: Log out of your account and log back in, or refresh the page/app. This often resolves display issues.

Clear Cache and Cookies: If the free bet appears in your account but not in the bet slip, clear your browser cache and cookies or reinstall the app.

Check the Correct Section: Free sports bets are only available in the sports section, not in other sections like horse racing. Navigate to the sports page to access your free bet.

Add a Qualifying Bet: Free bets often require you to add a qualifying selection to your bet slip. Ensure the selection meets the promotion’s terms.

1. Refresh or Re-login: Log out of your account and log back in, or refresh the page/app. This often resolves display issues.
2. Clear Cache and Cookies: If the free bet appears in your account but not in the bet slip, clear your browser cache and cookies or reinstall the app.
3. Check the Correct Section: Free sports bets are only available in the sports section, not in other sections like horse racing. Navigate to the sports page to access your free bet.
4. Add a Qualifying Bet: Free bets often require you to add a qualifying selection to your bet slip. Ensure the selection meets the promotion’s terms.

Free bets are subject to specific conditions:

Qualifying Bets: Ensure your first qualifying bet has been settled (e.g., at Evens or higher) within 48 hours.

Promotional Terms: Some free bets are tied to specific promotions, such as Bet Builder or Acca bets. For example: - Add a Bet Builder selection to your slip to use a Bet Builder free bet. - Add four football teams to your slip to use a free Acca bet.

- Qualifying Bets: Ensure your first qualifying bet has been settled (e.g., at Evens or higher) within 48 hours.
- Promotional Terms: Some free bets are tied to specific promotions, such as Bet Builder or Acca bets. For example: - Add a Bet Builder selection to your slip to use a Bet Builder free bet. - Add four football teams to your slip to use a free Acca bet.

Sportsbook Free Bets: These are only available in the sports section. Add a sports bet to your slip, and the free bet option will appear.

Bet Builder Promotions: Free bets for Bet Builder require adding a single match selection to your slip.

Football Free Bets: Add a football selection to your slip to activate the free bet token.

- Sportsbook Free Bets: These are only available in the sports section. Add a sports bet to your slip, and the free bet option will appear.
- Bet Builder Promotions: Free bets for Bet Builder require adding a single match selection to your slip.
- Football Free Bets: Add a football selection to your slip to activate the free bet token.

Non-Responsive Free Bet Button: If the free bet button doesn’t respond, try rotating your device to landscape mode (for iPad users) or ensure you’re in the correct section.

Error Messages: If you see a message like "Sorry you have not met the settlement criteria," ensure the stake field is left blank when placing the free bet.

- Non-Responsive Free Bet Button: If the free bet button doesn’t respond, try rotating your device to landscape mode (for iPad users) or ensure you’re in the correct section.
- Error Messages: If you see a message like "Sorry you have not met the settlement criteria," ensure the stake field is left blank when placing the free bet.

Why isn’t my free bet visible in the bet slip? Free bets may not appear if they’ve already been used or if the selection doesn’t meet the promotion’s terms. Clear cache or refresh the page to resolve display issues.

Can free bets be manually added to my account? No, free bets cannot be manually added. They are credited automatically within 48 hours of meeting the qualifying criteria.

Why can’t I use my free bet on horse racing? Free sports bets are not applicable to horse racing. Navigate to the sports section to use them.

- Why isn’t my free bet visible in the bet slip? Free bets may not appear if they’ve already been used or if the selection doesn’t meet the promotion’s terms. Clear cache or refresh the page to resolve display issues.
- Can free bets be manually added to my account? No, free bets cannot be manually added. They are credited automatically within 48 hours of meeting the qualifying criteria.
- Why can’t I use my free bet on horse racing? Free sports bets are not applicable to horse racing. Navigate to the sports section to use them.

By following these steps and understanding the eligibility criteria, you can resolve most issues with free bets on Tote. For persistent problems, contact Tote support for further assistance.

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How can I resolve issues with free bets not appearing or being usable on Tote?

Resolving Issues with Free Bets on Tote

General Troubleshooting for Free Bets

Eligibility and Redemption Criteria

Specific Promotions and Conditions

Technical Issues and Resolutions

FAQs for Common Scenarios