If your registered card has been lost, stolen or it has expired then please contact us and we will be happy to add your new card details.
How to add a new debit card.
To add a new payment method and assuming your balance is greater than zero then you need to withdraw your balance back to the registered card.
During your next deposit, you will be prompted to enter your new card details, and these will be saved for future transactions.
Once this is complete then you can remove and add a new payment method via the 'Add Funds' screen.
How to remove a debit card.
To remove a card you will need to contact our Customer Care team who will be able to assist you.
The Tote Payments Team will assist you, and you will receive an email confirmation once the card is removed. Please note that any outstanding balance tied to the old card must be cleared before removal.
If there is no card registered simply select the type of card you are wishing to add by clicking the little circle to the left of the card type and follow the instructions to add the new card.
Troubleshooting Common Issues
Unable to Remove Card: Contact the Tote Payments Team for assistance.
Issues Adding a New Card: Ensure you are using the latest version of the Tote app and that your account details are up to date.