Why Do UK account holders Deposit Limit Changes Require a 24-Hour Waiting Period?
Many of our customers use Deposit Limits to manage their spending. These limits are designed to promote responsible financial management and prevent impulsive changes.
Limits can be set for a 24 hour, 7 days or 30 day period and cannot be overridden. The 24-hour waiting period encourages thoughtful decision-making and prevents impulsive changes that could lead to financial strain. If additional changes are made during the 24-hour window, the timer resets, and a new full 24-hour period begins.
You can decrease your Deposit Limits at any time and this will be applied immediately.
Before increasing your Deposit Limits carefully consider if you can afford to do so.
Never decide to increase your limit because you have lost money and think that you will win it back by gambling more.
If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still want to increase it. Note that this confirmation must be completed on the Tote website, not the app.
### Why Hasn’t My Deposit Limit Change Taken Effect Yet? If your deposit limit change hasn’t taken effect, consider the following:
Timer Reset: If additional changes are made during the 24-hour window, the timer resets, and you’ll need to wait another full 24 hours.
Confirmation Required: After the 24-hour period, you must log in to the Tote website and confirm the change for it to take effect.
Scheduled Refresh Times: Deposit limit changes may take effect at specific refresh times. Wait until the stated refresh time and refresh your account view or log out and back in.
System-Imposed Limits: Your account may have system-imposed or Safer Gambling team limits that override your changes. Contact customer care for assistance if needed.
Troubleshooting Tips: Refresh your webpage or app, check your account settings, and ensure you’re confirming changes on the website, not the app.
How to set up your Deposit Limits.
Step 1: Log into your Tote Account and visit the Account Summary area
Step 2: Go to Responsible Gambling.
Step 3: Enter the Set Deposit Limit page.
Step 4:
Log into your account on the Tote website.
Navigate to Account Summary → Responsible Gambling → Set Deposit Limit.
Confirm the pending change when prompted. If you encounter issues, remember that customer support agents cannot override the 24-hour waiting period or make changes on your behalf..
If you need help with anything contact our customer care team. For issues related to system-imposed or Safer Gambling team limits, please contact the Safer Gambling team directly.