Self-Exclusion
If you think you are spending too much time or money gambling, or if you feel that you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should consider self-exclusion.
Self-exclusion allows you to restrict access to your account for a set period of time. You have the option to select a period of time that best suits your needs, ranging from the minimum term of 6 months, up to 5 years.
While there is an active self-exclusion agreement in place on your account, you will be unable to place any bets and you will not be allowed to reactivate your account. Once the self-exclusion period has fully ended, you can request to recommence gambling. However, this is subject to a detailed review process conducted by the Safer Gambling team, which may require submission of financial information and other documentation, as detailed below. Important Considerations
During the self-exclusion period, accounts cannot be reopened under any circumstances.
Reactivation following the self-exclusion is conducted in strict compliance with legal, regulatory, and internal Tote policies.
Safer Gambling Review Process
To ensure responsible account reactivation after the self-exclusion period ends, you may be required to complete a Safer Gambling review. This process can involve:
Providing details about your financial situation, such as employment status, monthly gambling budget, and source of funds.
Submitting supporting documentation, such as recent payslips, bank statements, or tax returns, to validate the sources of your funds.
Cooperating with further checks or providing additional documents as requested by the Safer Gambling team, who will contact you with their determinations. By following these steps, the Safer Gambling team ensures reactivation decisions are made responsibly, prioritizing user safety.
Once a self-exclusion has been applied to an account, we will remove the customer's name from our mailing and marketing lists as soon as possible. We will endeavour to do everything we can to prevent a new account from an excluded customer being opened during the period of self-exclusion.
Should you self-exclude from Tote, we strongly recommend that you self-exclude from all other gambling operators you have an account with.
Once you have self-excluded, we also strongly advise that you delete or uninstall all Tote apps or downloads and make sure that all of the notifications have also been disabled. We also recommend that you remove, unfollow and block any Tote-related social media.
We also advise installing software that blocks access to gambling websites.
If you are concerned with the amount of time or money you spend gambling, or if you feel that you are at risk of developing a gambling problem or believe you currently have a gambling problem, we recommend that you seek support from a problem gambling support service to help you deal with your problem.
You can self-exclude your account in the Responsible Gambling section of your My Account area by choosing Self-Exclusion.
Alternatively, you can contact customer care for assistance and further information.