Self-Exclusion

If you think you are spending too much time or money gambling, or if you feel that you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should consider self-exclusion.

Self-exclusion allows you to restrict access to your account for a set period of time. You have the option to select a period of time that best suits your needs, ranging from the minimum term of 6 months, up to 5 years.

While there is an active self-exclusion agreement in place on your account, you will be unable to place any bets and you will not be allowed to reactivate your account. You can request to recommence gambling after the self-exclusion period has finished, but you’ll need to complete a 24-hour cooling-off period before the account is reactivated.

Once a self-exclusion has been applied to an account, we will remove the customer's name from our mailing and marketing lists as soon as possible. We will endeavour to do everything we can to prevent a new account from an excluded customer being opened during the period of self-exclusion.

Should you self-exclude from Tote, we strongly recommend that you self-exclude from all other gambling operators you have an account with.

Once you have self-excluded, we also strongly advise that you delete or uninstall all Tote apps or downloads and make sure that all of the notifications have also been disabled. We also recommend that you remove, unfollow and block any Tote-related social media.

We also advise installing software that blocks access to gambling websites.

If you are concerned with the amount of time or money you spend gambling, or if you feel that you are at risk of developing a gambling problem or believe you currently have a gambling problem, we recommend that you seek support from a problem gambling support service to help you deal with your problem.

You can self-exclude your account in the Responsible Gambling section of your My Account area by choosing Self-Exclusion.

Alternatively, you can contact customer care for assistance and further information.