Recognise a Problem
Whilst the vast majority of our customers are able to gamble in a safe and responsible manner, for a small number of people gambling can have a harmful impact, which could result in personal, social, financial or health problems.
At Tote, we’ll do our best to provide the tools and advice to help those customers stay in control, but we cannot assume total responsibility for a customer’s behaviour.
There will always be an element of personal responsibility in respect of an individual’s gambling and the controls they put in place on their account.
Regularly self-assessing is also a good way to look back at your gambling habits; it can help you identify and recognise behaviours which could put you at risk of developing a problem.
To do so, for UK customers, we recommend that you use the self-assessment tool created by GamCare and for customers in Ireland, Dunlewey (amongst others) can also provide help and support.
Both GamCare and Dunlewey will provide you with information of how gambling might be affecting your life and recommendations on where to find additional support.
If you are concerned that gambling may be negatively impacting yours or a friend’s life, then ask yourself the following questions:
Have others ever criticised your gambling?
Have you ever lied to cover up the amount of money or time you have gambled?
Do arguments, frustrations or disappointments make you want to gamble?
Do you gamble alone for long periods?
Do you stay away from work or university to gamble?
Do you gamble to escape from a boring or unhappy life?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or pastimes due to gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
If you run out of money gambling, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone?
Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
Do you feel depressed or suicidal because of your gambling
The more you answer yes to these questions, the more likely you are to have a gambling problem. If you have answered yes to any of these questions, we recommend that you speak to someone about your answers.
We train our employees to be aware of gambling problems and behaviours and we’re available to provide free help and support.
You can contact our customer care team if you have any questions, queries or concerns. We will treat all our communications with you with discretion.
You can also contact a problem gambling support service. We also recommend that you consider self-exclusion.