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Forgotten password

Article on how to reset passwords and remove account locks for forgotten passwords

C
Written by Charlotte Farrell
Updated over a week ago

Please be aware that entering the wrong password 3 times will result in a 15 minute lock on your account.

How to reset your password

To reset your password, simply follow these steps:

  1. Click on the forgotten password link at the bottom of the login page

2. Enter the username you have registered to your account

3. A reset link will be sent to your registered email address

4. Follow the link and create a new password for your account

5. Once your password has been reset, if you have a lock it will be removed, if not, login using your new credentials.

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