As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that our customers are over 18*.
We try to make this process as simple as possible by using electronic checks. Unfortunately, these checks are not perfect, and we cant always validate 100% of our customers.
This is not the fault of you the customer, but a limitation of the databases we use. You may need to provide further documents from the list below:
One Photo ID from the following list:
Passport
Driving License (UK Drivers License counts as both)
National ID
And/or
One of the following proof:
Utility bill (less than 6 months old)
Copy of a bank statement (less than 6 months old)
Customers based in the UK can verify with just their UK Driving License. Irish customers must verify using both photo ID and Proof of Address.