What are Net Loss Limits?
Net Loss Limits have been implemented to promote safe and responsible play. These limits, set by us, are designed to prevent customers from losing more than they can afford. The limits are based on net deposits, so any withdrawals you make will increase your available deposit amount, while additional deposits will reduce it. Net Loss Limits are calculated over a rolling 30-day period.
What is the difference between Net Loss Limits and Deposit Limits?
Deposit Limits do not take into account any withdrawals and are a fixed amount. Net Loss Limits consider withdrawals made by a customer.
What happens if I have a Net Loss Limit and a Deposit Limit at the same time?
If you have both a Net Loss Limit and a Deposit Limit at the same time, the lower of the two will apply to your account.
How are Net Loss Limits calculated?
Net loss limits are to help you control the amount you can lose within a rolling 30 day period, counted backwards from now. They take both your deposits and withdrawals into account (deposits - withdrawals).
Example (£400 Net Loss Limit):
Deposit £100.00
Withdraw £200.00
You can deposit £500.00
What if I want to lower my Net Loss Limit?
If you want to reduce your limit, contact customer care we will reduce to amount of your choosing. Contact customer care here or via live chat.
What if I can afford more than my Net Loss Limit & wish to increase it?
If you wish to increase your Net Loss Limit, get in touch with our customer care team who will pass you to a member of our team who can assist you. We will ask you a few questions about your affordability. In some cases, we may ask for further documentation to assess whether you are suitable for an increase. Contact customer care here or via live chat.
Can I remove my Net Loss Limit?
If you wish to remove your Net Loss Limit, get in touch with our customer care team who will pass you to a member of our team who can assist you. We will ask you a few questions about your affordability. In some cases, we may ask for further documentation to assess whether you are suitable for an increase. Contact customer care here or via live chat.