What are Net Loss Limits?
Net Loss Limits have been introduced to promote safer and more responsible gaming. These limits, set by us, are designed to help prevent customers from losing more than they can comfortably afford. The limits are determined by net deposits, meaning that withdrawals will increase your available deposit amount, while additional deposits will decrease it. Net Loss Limits are recalculated over a rolling 30-day period to ensure ongoing protection.
For instance, if you set a 30-day Net Loss Limit of £500 and deposit £400 but later withdraw £300, your net loss is £100. You can lose up to £400 more before reaching your limit.
What is the difference between Net Loss Limits and Deposit Limits?
Deposit Limits do not take into account any withdrawals and are a fixed amount. Net Loss Limits consider withdrawals made by a customer.
For example, if you set a Net Loss Limit of £100 and deposit £100, then win £200 and withdraw it, you can re-deposit the £200 without exceeding your Net Loss Limit since the net calculation considers deposits minus withdrawals.
Daily Limits vs. Net Loss Limits
Net Loss Limits work on a broader timeframe compared to daily Deposit Limits and take into account net losses rather than daily losses. For example, a Deposit Limit might restrict a daily deposit to £50, while a Net Loss Limit focuses on the overall deposits minus withdrawals in the chosen period.
What happens if I have a Net Loss Limit and a Deposit Limit at the same time?
If you have both a Net Loss Limit and a Deposit Limit at the same time, the lower of the two will apply to your account.
How are Net Loss Limits calculated?
Net loss limits are to help you control the amount you can lose within a rolling 30 day period, counted backwards from now. They take both your deposits and withdrawals into account (Deposits - Withdrawals).
For example, if your deposits amount to £500 and your withdrawals are £300 in the selected period, your net loss is £200.
What if I want to lower my Net Loss Limit?
If you want to reduce your limit, contact customer care who will pass you to a member of our team who can assist you. Contact Customer Care here or via live chat.
What if I can afford more than my Net Loss Limit & wish to increase it?
If you wish to increase your Net Loss Limit, get in touch with our customer care team who will pass you to a member of our team who can assist you. We will ask you a few questions about your affordability. In some cases, we may ask for further documentation to assess whether you are suitable for an increase. Contact Customer Care here or via live chat.
Can I remove my Net Loss Limit?
If you wish to remove your Net Loss Limit, get in touch with our customer care team who will pass you to a member of our team who can assist you. We will ask you a few questions about your affordability. In some cases, we may ask for further documentation to assess whether you are suitable for an increase. Contact Customer Care here or via live chat.
Additionally, Tote offers other safer gambling tools, like Reality Checks, Time-Out, Self-Exclusion, and Gaming Opt-Out to help you control your gambling activities. You can set or adjust these tools in your account settings or by reaching out to Customer Care.