You can close your account at any time for any reason using our standard account closure procedure. Just navigate to the 'My Account' section and select the 'Close Account' option. Alternatively you can contact our customer care team.
To close your Tote account, you will need to provide the following details for verification:
Postcode
Email address
Contact telephone number
Date of birth (in some cases)
Reason for account closure (optional but may be requested)
Please note that an account closed under our standard account closure can be reopened at any time.
If your account has a remaining balance, you can request a withdrawal before initiating the closure process. Tote will process the withdrawal and notify you once it is completed. If your account balance is zero, the closure process can proceed without additional steps. For special circumstances, such as closing an account on behalf of a deceased individual, an interim death certificate is acceptable. Tote reserves the right to close accounts at its discretion and will notify users via email. Any remaining balance (excluding Tote Credit) will be returned unless otherwise required by law or regulations.
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider self-exclusion alternatively Gamstop is a FREE ONLINE SELF-EXCLUSION
GAMSTOP helps you control your online gambling.
Once registered you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. You can visit GAMSTOP - Gambling Self-Exclusion Scheme for more information.